My Pointe – Customer Info:
How To Care For Your My Pointe Pants:
Please don’t wash your pants in water above 30 degrees.
Best advice is to hand wash them, inside out, in cold water with like colours and no softeners please. Do not tumble dry them. Rather line dry them without any ironing.
Lead Time & Delivery:
Delivery for items in stock will take 2-5 working days in main centres.
If we do not have the item in stock, please allow 7-14 working days for manufacturing.
Free Delivery for orders over R 1500.
Courier Cost – R 99
For any delays on your order we will notify you via email and keep you informed at all times.
Shipping normally takes 3-5 working days from dispatch.
Shipping rates may vary, depending on the size, the weight of your order and the area you are located in.
Our couriers can not deliver to a P.O. Box address, so please provide us with the correct physical address. We will not be held liable for an order sent to the wrong address provided by a customer.
We want you to receive your order in time, but we all know there can always be unforeseen circumstances which may prevent us from delivering your item in the stipulated time frame. We will not be held liable for delays due to circumstances out of our control (ie. natural disasters, strikes, load shedding, ect.)
We will provide you with a tracking number via email once your order has been dispatched.
Courier costs are standard 1kg, if your order exceeds the normal courier rate we will re-quote you via email.
You are more than welcome to arrange via email your own courier or collection.
Acceptance of your My Pointe Goods:
All products are inspected before we send them out for delivery, but on receiving an order it is the responsibility of the customer to inspect the product for any faults or damage. For any faults or damage you have 48 hours from receiving your product to notify us – [email protected]
We will not accept any returns for damages, laddering, threads or stitching after the 48 hour period.
Returns:
We want you to be part of the My Pointe Family, so we will gladly accept returns or exchanges if the product is unworn, unwashed, has no makeup/self-tan marks on and is still in the original packaging. All returns/exchanges should be communicated to [email protected] within 5 days of receiving your product. Please note that you will be responsible for the shipping costs involved to return the product to us, along with the shipping fee to send it back to you.
All Designs on our website belongs to us. Anyone found to have copied a design will face legal action from our legal team.
Payment:
Feel free to contact us on [email protected] for orders, or you can use the Payfast option and order online.
For direct orders please use EFT and no cash deposits. Please make sure you use the correct order number for the payment reference. We will not be able to track your payment and this may result in your order being delayed.
Stockist:
Interested in becoming a stockist? Please contact us on [email protected]
For Any International orders please contact us on [email protected]
Terms And Conditions:
* Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions.
If you disagree with these terms and conditions, you must not use our website.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.https://docs.google.com/presentation/d/11D3vavZh9R9bTvkNTJi662uqLRBmbE6AVGQkk6uf4YY/edit?usp=sharing
By agreeing to these Terms and Conditions, you declare that you are at least the age of 18.
Throughout the site, the terms “we”, “us” and “our” refers to My Pointe Designs.
My Pointe Designs own and control all the copyright and other intellectual property rights in our website and the material on our website.
All the copyright and the other intellectual property rights in our website and the material on our website are reserved.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of this Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this Service, use of this Service, or access to this Service or any contact on the website through which this service is provided, without express written permission by My Pointe Designs.
You may not use our website in any fraudulent way.
You may not transmit viruses or any code of a destructive nature.
You may not exploit material from our website for commercial purpose or redistribute any material from our website.
My Pointe Designs does not accept liability for any loss or damages caused by this website, or any website linked to this website.
You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is ALWAYS encrypted during transfer over networks.
My Pointe Designs reserves the right to refuse or cancel services to anyone at any time without providing any reason.
A breach or violation of any of these Terms will result in an immediate
termination of your Services.